Privacy & Cooklie Policy advice

Please note that we are not lawyers and as such we cannot give legal advice. We do however get asked by clients what to include in their privacy policy. For this reason we have prepared the following statement which we provide to our clients as a starting point.

Please read our Privacy Policy carefully. This policy applies when you visit our web site without purchasing any product, when you register with feather & stitch and when you use www.featherandstitch.com for purchasing products.

Please take the time to read our terms and conditions if you have not already done so. These terms and conditions will be applicable to all purchases by you from feather & stitch, so you should take time to read them.

feather & stitch Ltd, trading as feather & stitch Registration number: 07653002

At feather & stitch we value our customers and respect their privacy. Customer information is collected in an effort to improve your shopping experience and to communicate with you about our products and services. We will not sell or rent your personal information to third parties. However, we will share your information with our affiliates from time to time and, under certain circumstances, with third parties that provide services on behalf of feather & stitch with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

If you have any questions about our privacy policy, please feel free to contact feather & stitch

Trading Address: feather & stitch, Solent House, 107A Alma Road, Portswood, Southampton, Hampshire, SO14 6UY
Email: info@featherandstitch.co.uk
Telephone: +44 (0) 20 8332 2717

Updates to the feather & stitch privacy policy may be made from time to time. We will update the revision date at the end of this policy on each occasion so that you can see whether updates have been made since you last visited.

Is my information secure?

Protecting your personal, credit card and order information is important to us. We use Secure Sockets Layer (SSL) encryption technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers. Whilst SSL is of a high standard for internet security, it does not provide total protection against loss by unauthorised access or hacking. feather & stitch will not be liable in the event of any loss arising from any such unauthorised access or hacking. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." If your browser or firewall does not support SSL, you will not be able to connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call to place your order by phone at +44 (0) 20 8332 2717

What kind of information does feather & stitch collect?

When you visit, register or order products or services with feather & stitch you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as e-mails, faxes or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

How does feather & stitch use my information?

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Does feather & stitch share my information with third parties?

We contract with service providers to maintain and manage our customer information, to fulfill promotions and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information. In addition, when we team up with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Both feather & stitch Ltd and our marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities. In the unlikely event of a sale of some or all of our business, feather & stitch will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. feather & stitch reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of feather & stitch, its affiliates, and others.

How do I access my information and how do I change or delete my information?

You can review, change or delete certain personal information related to your use of our online site (e.g.: name and contact information). To change your personal information, please contact us by email: on info@featherandstitch.co.uk or write to us at Feather & Stitch, 16 King Street, Richmond, Surrey, TW9 1UH, United Kingdom. Please note that any requests to update your personal information may take up to 14 days for your e-mail request and 2-4 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications from feather & stitch?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by emailing us at info@featherandstitch.co.uk or write to us at Feather & Stitch, 16 King Street, Richmond, Surrey, TW9 1UH, United Kingdom. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honour your request. It may take up to 14 days to process your e-mail request, and 2-4 weeks to process your postal mail request, during which period you may continue to receive communications from feather & stitch. Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

What are cookies? How does feather & stitch use cookies on its site?

A cookie is a small data file that websites often store on your computers hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site. Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user, which allows you to access your account information.

Effective – Tuesday, 4 December 2012