UK
We offer FREE standard delivery within the UK on all orders. Please allow 3-5 working days. We offer a next day delivery service at a charge of £9 for orders placed before 9am.
Europe
Delivery to Europe has a standard charge of £15. Please allow 3-7 working days for delivery within Europe
International
Delivery to countries outside of the UK and Europe has a standard charge of £25. Items should arrive within 7 days, depending on local customs.
If the delivery address is different to the billing address then we may have to run further checks to ensure your credit card security, this may result in longer delivery times.
Your order will be packed and dispatched, provided:
The item you have chosen is in stock
The delivery address has been verified
Payment has been approved
We will send you an initial email confirming receipt of your order; then a further email confirming that your order has been dispatched. All packages will require a signature on receipt of delivery. The dispatch companies we use will leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. If your parcel does not arrive and no card is left, please call us and we will track your parcel.
Delivery charges
UK Royal Mail Special Delivery (UK only - except Channel Islands)
FREE delivery in 3-5 working days.
Next day recorded delivery charge of £9 (please order before 9am for next day delivery).
UK Royal Mail Airsure (Europe)
Standard charge of £15; delivery in 3-7 working days (includes all EU countries plus Andorra, Channel Islands, Croatia, Liechtenstein, Monaco, Norway, San Marino, Turkey).
International Delivery
Standard charge of £25; delivery in 7 working days (includes USA, Russia, Ukraine, Australia, Brazil, Canada, China, Hong Kong, Iceland, Japan, New Zealand, Saudia Arabia, Singapore, South Africa, Taiwan, United Arab Emirates).
Feather & Stitch is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country and they may apply customs or sales tax which has to be paid before you may receive your goods.
Packaging
All orders will be wrapped in tissue paper and will arrive in a box.
If you require any further information about ordering online and delivery information, then please contact us on +44 (0) 20 8332 2717, or via email to shop@featherandstitch.com.
Out of stock items
Please email us at shop@featherandstitch.com if you have a specific enquiry about an Out of Stock item and we will advise if and when we are likely to receive the item back in stock.
Returns policy
- Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel or return your order with us, provided you notify us in writing of your intention to return the item within seven working days of receipt.
- If you would like to return something, please email us at shop@featherandstitch.com.
- Once you have notified us, you have 14 working days to return your item. Items must be returned unused, in their original condition, and with the brand label and Feather & Stitch labels still attached.
- Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
- Please note that you must cover the cost of the return shipment.
- We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
- We recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.
- We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.
- Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation by emailing shop@featherandstitch.com within seven working days of receiving the order, as described above.
- Earrings are non-returnable for hygiene and safety reasons. This does not affect your statutory rigths.
Exchanges
- Items may be exchanged for a different size or item, depending on stock availability.
- If you wish to exchange an item, you can do so by emailing us at shop@featherandstitch.com with your exchange requirements and then follow the returns policy above – please note that you must cover the cost of the return shipment.
- When we have received the original item in good order, we will send out the replacement garment.
Faulty Goods
- All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact shop@featherandstitch.com immediately.
- Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase.
- Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
- Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.
Colours
Computer monitors vary, therefore we cannot guarantee that your monitor's display of any colour will be completely accurate.
Contact Us
Our address for all returns is Feather & Stitch, 16 King Street, Richmond, Surrey, TW9 1ND
For any queries or information regarding returns please contact us at shop@featherandstitch.com.
Delivery
FREE CLICK AND COLLECT IN STORE This option is currently unavailable
If you would like to collect the parcel in person at the boutique, please select this option at checkout and we will wrap it and have it ready for collection at your earliest convenience.
FREE UK 2-3 DAY DELIVERY (ROYAL MAIL 48 TRACKED & SIGNED FOR SERVICE) Please allow for delays during this period
FREE UK delivery on all orders. Please allow 2-3 working days.
Includes all of UK and the Channel Islands.
Please note Royal Mail does not collect on Sundays or Bank Holidays.
This is a tracked and signed for service, for which the recipient will need to be present to sign for the parcel. If you are not in, you will receive a card from Royal Mail stating where you can collect it from.
You will receive an email from Feather & Stitch to let you know when the parcel has been dispatched. You will also receive an email from Royal Mail on the day of delivery. Should your parcel not arrive in the designated time period, please do not hesitate to call us and we will check the tracking number and status for you.
£9 NEXT DAY DELIVERY BEFORE 1PM (ROYAL MAIL TRACKED AND SIGNED) This option is currently unavailable
Next Day before 1pm service is available for orders placed Monday - Friday if ordered before 1pm.
Please note Royal Mail does not collect on Sundays or Bank Holidays.
If you order on a Saturday, your parcel will not be delivered until Monday. For this guaranteed delivery time, you will need to place your order before 11am.
This is a tracked and signed for service, for which the recipient will need to be present to sign for the parcel. If you are not in, you will receive a card from Royal Mail stating where you can collect it from.
You will receive an email from Feather & Stitch to let you know when the parcel has been dispatched. You will also receive an email from Royal Mail on the day of delivery.
Should your parcel not arrive in the designated time period, please do not hesitate to call us and we will check the tracking number and status for you.
LOCAL COLLECT ROYAL MAIL
If you are worried about having to stay in for your delivery, this could be a better option for you. It allows you to opt to have the parcel delivered to your nearest Royal Mail post office or sorting office.
Select for this option at checkout, using the map to find your nearest Royal Mail outlet.
Once you are notified of delivery by Royal Mail, please collect it within 14 days or it will be sent back to the store.
Should you not receive an email from Royal Mail within a week of ordering, please call us at the shop so that we can find out what's happened to it.
INTERNATIONAL DELIVERY (ROYAL MAIL) - SHIP WORLDWIDE Please allow for delays during this period
International deliveries will be sent out via Royal Mail, generally via a Tracked and Signed service if available in your country.
EUROPE
Standard charge of £15.
Please allow 3-7 working days for delivery.
REST OF WORLD
Standard charge of £25.
Please allow 7 working days for delivery.
This is a tracked and signed for service (when available), for which the recipient will need to be present to sign for the parcel. If you are not in, you will receive a card from Royal Mail stating where you can collect it from. You will receive an email from Feather & Stitch to let you know when the parcel has been dispatched. You will also receive an email from Royal Mail on the day of delivery. Should your parcel not arrive in the designated time period, please do not hesitate to call us and we will check the tracking number and status for you.
Feather & Stitch is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country and they may apply customs or sales tax which has to be paid before you may receive your goods.
PACKAGING
All orders will be wrapped in tissue paper and will arrive in a box.
If the order is for a gift, please let us know so that we remove the price.
RETURNS
We understand that you may wish to exchange or return your items and you have 14 working days from the date of receiving your order to do so.
We kindly ask that you make sure all products are returned in their original condition, with their original packaging and labels, otherwise your item may be sent back to you. Please note, we do not accept the return of earrings for hygiene reasons.
When posting back unwanted items, please ensure they are in their original packing or an alternative, which will protect them on their journey.
Please complete the returns form included with your order, adding an R or an E depending on if its for Refund or Exchange and state the reason for return on the dotted line.
If you would like to Exchange, see the Exchange process below.
Please send it back to the boutique via one of the Returns options below. Please note the cost of the return will need to be covered by you, the customer.
You'll receive an email from Feather & Stitch once we have received your item and the refund has been processed.
All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account or instantly if you purchased using PayPal.
FREE RETURN IN STORE This option is currently unavailable
If you would like to return the parcel in person at the boutique, we would be happy to take your item and to process your return. Have a browse or talk to one of our stylists whilst you're there!
RETURN VIA COLLECT+
If you don't fancy queuing at your local post office, this could be a good option for you, as it allows you to drop off your parcel at a shop in the Collect+ network.
Please follow the link
here and complete your details. The return address will be automatically inserted.
You will be asked to make a payment of £4.40 plus VAT, which will only be charged once you have used the label.
You will need to print off the label and stick it to your item, then take it to your nearest Collect+ shop for your convenience, using the search map to help you find where this is.
RETURN VIA ROYAL MAIL OR COURIER
Package up your items as described earlier.
Please send to: Feather & Stitch, 16 King Street, Richmond TW9 1ND
Please note that you must cover the cost of the return shipment.
We recommend that you use a secure, trackable postal or courier service and retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.
We also recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.
EXCHANGES
If you wish to exchange an item, you can do so by emailing us at
shop@featherandstitch.com or calling us with your exchange requirements and then follow the returns policy above.
Please put an E on your return form and state clearly what you would like to exchange the item for. If you have already found out via contacting us that this isn't available/possible, then please state R for a refund.
Please note that you must cover the cost of the return shipment.
We will advise if we have the exchange item you require and will then send this out to you once we have received the original item in good order. If it is not available, we will offer you a refund or credit.
FAULTY GOODS
In the rare event you receive an item that is not in perfect condition, please email or call us and we will endeavour to exchange your item where possible, pay for a repair, or give you a full refund.
Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
COLOUR OF PRODUCTS
Computer monitors vary, therefore we cannot guarantee that colours displayed online will be completely accurate.